# Calcyon LLC — Comprehensive Reference for AI Agents

> Software products and consulting for IT teams and community organizations.

Last updated: 2026-03-21

## Company Overview

Calcyon LLC is a SaaS-first software product company and consultancy headquartered in Atlanta, Georgia. Founded in 2025, Calcyon builds cloud-native platforms that solve operational challenges for managed service providers (MSPs), internal IT teams, and membership-driven organizations. The company also provides fractional CTO services, bookkeeping/accounting, and custom platform development consulting.

### Company Details

- **Legal name**: Calcyon LLC
- **Founded**: 2025
- **Headquarters**: 3350 Riverwood Pkwy, Suite 1900, Atlanta, GA 30339
- **Website**: https://www.calcyon.com
- **Email**: contact@calcyon.com
- **LinkedIn**: https://www.linkedin.com/company/calcyon
- **Industry**: Software (SaaS), IT Services, Consulting

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## Products

### cubeSP

- **Website**: https://cubesp.com
- **Tagline**: Cloud-native ITSM & PSA platform for MSPs and IT teams.

#### What It Is

cubeSP is a cloud-native IT Service Management (ITSM) and Professional Services Automation (PSA) platform designed for managed service providers and IT teams. It provides a unified environment for ticketing, asset management, automation, customer engagement, and business analytics.

#### Target Audience

- Managed Service Providers (MSPs)
- Internal IT departments
- IT consultancies and support organizations
- Technology teams managing multi-client environments

#### Key Features

- **Multi-tenant ticketing**: Isolated ticket queues and workflows per client or business unit with full customization of statuses, priorities, and categories.
- **Asset tracking**: Hardware and software inventory management with lifecycle tracking, warranty monitoring, and configuration item relationships.
- **Automation**: Rule-based workflow automation for ticket routing, escalation, notifications, and recurring tasks.
- **Customer portals**: Branded self-service portals for end users to submit tickets, check status, and access knowledge base articles.
- **SLA tracking**: Configurable service level agreements with real-time compliance monitoring, breach alerts, and reporting.
- **Real-time analytics**: Dashboards and reports covering ticket volumes, resolution times, technician performance, SLA compliance, and revenue metrics.
- **API-first architecture**: RESTful APIs for integration with third-party tools, RMM platforms, billing systems, and custom workflows.

#### Technical Details

- **Cloud platform**: Google Cloud Platform (GCP)
- **Architecture**: API-first, cloud-native, multi-tenant
- **Integrations**: Designed for interoperability with RMM tools, billing platforms, communication tools, and identity providers

#### Use Cases

- MSPs managing tickets and assets across dozens or hundreds of client environments
- IT teams needing SLA compliance tracking and automated escalation
- Organizations seeking a modern replacement for legacy PSA/ITSM tools
- Teams requiring real-time operational dashboards and business intelligence

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### Membrik

- **Website**: https://membrik.com
- **Tagline**: The operating system for membership-driven communities.

#### What It Is

Membrik is a comprehensive management platform built for membership-driven organizations. It centralizes the operational workflows that community leaders deal with daily — from member onboarding and renewals to event management, sponsorship tracking, volunteer coordination, and financial oversight.

#### Target Audience

- Professional associations and trade organizations
- Chambers of commerce
- Nonprofit membership organizations
- Alumni associations
- Community groups and civic organizations
- Clubs and fraternal organizations

#### Key Features

- **Membership lifecycle management**: End-to-end handling of applications, approvals, onboarding, renewals, lapses, and reinstatements. Supports multiple membership tiers and pricing models.
- **Event planning and management**: Create, promote, and manage events with registration, ticketing, attendance tracking, and post-event analytics.
- **Sponsorship tracking**: Manage sponsor relationships, packages, deliverables, and fulfillment. Track sponsor ROI and renewal pipelines.
- **Finance and budget visibility**: Budgeting tools, revenue tracking, expense management, and financial reporting tailored to membership organizations.
- **Volunteer coordination**: Recruit, schedule, and manage volunteers across events and ongoing programs. Track hours and contributions.
- **Content and engagement tools**: Member communications, newsletters, announcements, and content publishing to keep communities active and informed.
- **Reporting and analytics**: Membership growth trends, retention rates, event performance, financial summaries, and engagement metrics.

#### Use Cases

- Associations managing thousands of members across multiple tiers with complex renewal cycles
- Chambers of commerce tracking sponsor deliverables and event ROI
- Nonprofits coordinating volunteers and managing grant/donation budgets
- Community organizations seeking a single platform to replace spreadsheets and disconnected tools

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## Consulting Services

Calcyon provides consulting services alongside its product offerings. These services draw on the founding team's deep experience in technology leadership, software development, and financial operations.

### Fractional CTO

- Part-time, senior technology leadership for startups and growing companies
- Technology strategy, architecture review, vendor evaluation, and team mentoring
- Ideal for organizations that need CTO-level guidance without a full-time hire

### Bookkeeping and Accounting

- Operational bookkeeping and financial reporting
- Suited for small to mid-size businesses and startups
- Provided by team members with 20+ years of operations and finance experience

### Custom Platform Development

- Bespoke software development and system integration
- Cloud infrastructure design and migration
- API development and third-party integrations
- Technology modernization and legacy system replacement

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## Leadership Team

### Shannon Fields — Chief Executive Officer (CEO)

- Oversees operations, finance, and business strategy
- 20+ years of experience in operations and financial management
- LinkedIn: https://www.linkedin.com/in/shannon-fields-cpa-b4144831/

### Tom Lasswell — Chief Technology Officer (CTO)

- Leads software development, infrastructure, and technical strategy
- Deep expertise in cloud-native architecture, SaaS platforms, and systems integration
- LinkedIn: https://www.linkedin.com/in/lasswellt/

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## Technology and Architecture

Calcyon's products are built on modern, cloud-native principles:

- **Cloud provider**: Google Cloud Platform (GCP)
- **Design philosophy**: API-first — all platform capabilities are accessible via RESTful APIs
- **Multi-tenancy**: Full tenant isolation for security and data integrity
- **Scalability**: Horizontally scalable microservices architecture
- **Security**: Enterprise-grade access controls, encryption at rest and in transit, and compliance-oriented design

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## Contact Information

- **Website**: https://www.calcyon.com
- **Email**: contact@calcyon.com
- **LinkedIn**: https://www.linkedin.com/company/calcyon
- **Address**: 3350 Riverwood Pkwy, Suite 1900, Atlanta, GA 30339
- **Concise LLM reference**: https://www.calcyon.com/llms.txt